Shipping policy

Shipping Info

We can ship to almost any address in the world. Please note that there are restrictions on some products and some products cannot be shipped to international destinations. Please give us a call if you need any specific information.

When you place an order, we estimate shipping and delivery times for you based on the availability of your items and your chosen shipping options. Depending on the shipping service you choose, estimated delivery dates may appear on the shipping pricing page.

Returns Policy

All returns are required to email us at sales@inflatable.industries (order number, your phone number, state the reason for the return.) 

Once you do this, you will then be contacted by a Inflatable Industries employee within 2 business days.

All Inflatable Industries products are quality tested and inspected before delivery. Customers may return unopened and unused products within 7 days of product arrival date. 

No returns (for any reason) are accepted on custom orders (air dancers, air wavers, flags, giant inflatables, banners, sidewalk signs, inserts, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply email us at sales@inflatable.industries stating (your order number and your phone number and the reason for the return)
After that, our team will contact you and make a return.

Custom Product Return Policy:

Under NO circumstance are returns accepted for any custom made product. This includes custom Air Dancers, custom Feather Flags, custom giant inflatables, custom banners, custom tablecloths, custom sidewalk signs, custom inserts, custom pop up tents, custom LED pillars, custom inflatable costumes, and all other Inflatable Industries custom made products.

Our hardworking design staff spends hours designing high quality custom advertising products that work! When a customer orders a custom product, our staff, creates the concept, designs the layout, and generates all the files needed for production. Then the order is sent to our production team where more of our staff spend hours setting up our machinery, adjusting printing presses, and tweaking designs so that each custom product produced is perfect and will allow add value to the business or event the product is for.

We take great pride in producing high quality, effective, and innovative custom products. If we allow for orders to be cancelled in the middle of the process, we will not be able to sustainably design and produce the high quality custom advertising products that we do.